Big Rig Truck and Trailer Repair,LLC

David & Barbara Monoson 8 months ago

Big Rig Trucking is a rip off. After bringing my truck in and complaining about extensive, vibrating and shaking from the engine, it took James 14 hours to determine it was the harmonic balancer and install a new one I supplied. The end of my crankshaft was damaged, but some JB weld and tightening fixed the issue. I was charged over $2000 for a problem that was fixed in a couple of hours. After complaining about the price, James refused to even negotiate.

Ruby Whisnant 3 years ago

RIP off artist if I've ever seen one!!! On May 21 me and my wife were preparing to leave the koa camp ground in Asheville and when I plugged the 7 way wire to the truck it started smoking and shooting fire and the wire melted. The camp store gave me a list of names and one call suggested I call big rig service and trailer repair. Man am I sorry I did, I told him over the phone what the problem was and he said it could be a couple of hours before arriving. We pulled the camper to the storage area .finally after more than 4 hrs he arrived. He had barely started when his daughters had me signing a repair contract .He looked up under the camper and removed some of the battery wires. He then told me he couldn't repair it. He knew I didn't have trailer brakes and I was going down the mountain. He said he couldn't do it. For 15 minutes of nothing he charged me $125.00 service call and $250.00 labor . He was in an awful big hurry to get somewhere else. He had no intention of repairing the camper, but just riding around and collecting money for nothing!!!!! Highway robbery at it's best, James i don't see how you sleep at night ripping people off like that!!!!!! We got down the mountain

Lakeshia Michelle Edited 3 years ago

My truck broke down I was frustrated and upset I called around looking for shops that could help, nobody had the availability and to be honest nobody seemed interested. James picked up and off bay showed kindness and told me f I could make it to ext 59 he could look at my truck the next day. I called tow companies who wanted to charge me anywhere from $900-1125 to tow my rig 5.9 miles away. Even more frustrated ( I prayed to the good Lord above) James called back to check on me , when he realized that I was still in the same place, he came to me. He tried a few things to get me going to make it to the truckstop 5 miles away. He spent about two hours on the road with me to ensure that I made it which saved me a great deal of money for the tow., he ordered my parts. When my parts arrived the next day, he came and worked on my truck as promised, and I was on my way. I want to say that I read the reviews and was very leery. However, I am the type of person who honestly believes that every person experience people differently. I say all that to say that my experience may not be yours and vice versa.

Jessica Valverde 4 years ago

James did not want to work on my Mercedes but he did and it worked out wonderfully. I needed brakes and was having a sensor issue. He fixed it the same day and I was back on my way. I know that he is mainly a diesel mechanic and works mainly on bigger vehicles but I am thankful for him and his business.

Joe Crowell 6 years ago

Experience, quality work, fair, and honest. I've used Big Rig several times now and James and Kim are awesome. I had a wheel bearing go out on my day cab and James hit the road as soon as I called. His service truck is equipped for any job you can imagine and his attention to detail is second to none. I later went by his shop and was blown away by how clean and organized it was. Not really sure how you keep that up working on diesels! It's a real gem to find a "mom and pop" business like this nowadays. Thanks again y'all for getting me back on the road!